Terms & Conditions
Proofing
We have 3 options for print proofs:
1) Digital proofs which can be printed out at home along with a photo of the papers (1-2 days)
2) Draft quality hard copy proofs on white paper stock along with samples of the papers (4-5 days)
3) Full production quality hard copy proofs (approx. 2 weeks and with an additional cost of £60 / €70 / $80)
It is your responsibility to carefully review your proofs for any error. That includes: spelling, layout, sizing, details, etc. Once you give your final approval any errors are corrected at your expense. Please be aware that we cannot provide proofs of special finishes (e.g. foiling, letterpressing) we can only provide a sample. Before we can produce any items, checked & signed print proofs must be returned to us (either by post or email).
Timeline
A timeline and estimated completion date will be included in your proposal. Keady Row will strive to work within this timeline, but it is important for the client to also cooperate in a timely manner. Keady Row will not be responsible for not meeting deadlines due to delayed client action or response.
Pricing
Pricing changes may be affected by an increase or decrease in quantities, service and/or production costs. Quotes and estimates are valid for 30 days.
Design Property
All designs and concepts are property of Keady Row. Keady Row retains all rights to reuse preliminary designs. Keady Row retains all rights to use completed designs for the purpose of display & advertising. Your final design is exclusive to you and will not be used for any other client.
Pre-designed options
These designs are fixed but can be customised with your names, info & colour palette. Each of our designs can only be used once, to make them extra special. Any changes to the fixed design will be at the discretion of Keady Row and charged at an hourly rate of £45 / €50 / $55.
If you would like to switch from your chosen pre-designed option to another of our pre-designed options, there would be a charge of £120 / €150 / $180 (unless we have not started working on the project).
Amendments to design
One round of amendments are included for our pre-designed options. Four rounds of amendments are included for bespoke designs & branding. Any further changes will be charged at an hourly rate of £45 / €50 / $55 (minimum charge of 1 hour per set of changes).
Deposit & Final Payment
The deposit as noted on the booking form is due at the time of your order. Design will not begin without the deposit. The deposit is non-refundable. The remaining balance must be paid in full before we are able to send any items to print (at final approval stage).
Delivery
Keady Row is not responsible for any damages incurred during shipping, however we will do all we can to help resolve any issues with damages incurred during shipping as quickly as possible. We use a Parcel Force next day tracked service as standard, the courier company may change depending on delivery location.
Returns & Cancellations
If there is a need to cancel your order, please contact us right away. If your project is still at the design stage, you are responsible for your deposit, the cost of any materials that have been purchased along with a partial payment to cover any time spent on the project to date. If your project has gone into the production process you are responsible for the entire amount as stated in your booking form. Because of the bespoke nature of our stationery, orders are non-refundable, without exception.
Every effort is made to assure your satisfaction. If there is an error on the part of Keady Row, we will do our best to correct the problem as quickly as possible (this does not include errors missed by the client at proofing stage). All items should be checked and any issues made known to Keady Row within 14 days of receipt. After 14 days, any issues are corrected at the clients expense. Keady Row is not liable for any secondary costs associated with any errors (e.g. postage, sealed envelopes, accessories applied to product by client etc).
Communication & Consultations
In order to keep our prices as low as possible we limit all communication to email format only and we do not offer private consultations. To ensure that your stationery is exactly how you’d like it, we would ask that you complete our online form as fully as possible.
Privacy Policy
At Keady Row, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, purchase our products or work with us.
We will only use your personal information where we have a legitimate reason to do so and will always handle it responsibly, in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Keady Row is a wedding stationery and design studio based in Northern Ireland, working with couples, wedding planners and venues across Ireland, the UK and beyond.
For the purposes of data protection legislation, Keady Row is the data controller responsible for your personal information.
If you have any questions about this Privacy Policy or how we handle your information, you can contact us through our website:
Website: www.keadyrow.com
Contact: Via our website contact page.
2. What Information We Collect
We may collect and process the following types of personal information:
Personal and contact information
Your name.
Email address.
Telephone number.
Postal or billing address.
Wedding and event information
Wedding date and venue.
Names of the couple.
Wedding details and requirements.
Guest names and addresses where required for stationery production or delivery.
Design preferences, wording and other information relevant to your stationery order.
Order and payment information
Details of products or services purchased.
Order history and correspondence.
Billing and delivery information.
Payment status and transaction references.
We do not routinely collect or store your full payment card details. Payments are processed through the relevant payment provider.
Website information
When you visit our website, we may automatically collect certain technical information, including:
IP address.
Browser type and version.
Device information.
Pages visited and time spent on our website.
Website usage and interaction data.
3. How We Use Your Information
We collect and use your personal information for the following purposes:
To respond to enquiries and provide quotations.
To discuss your wedding stationery requirements.
To create, personalise and produce your stationery.
To process and fulfil orders.
To arrange deliveries and communicate about your order.
To manage payments, invoices and business records.
To provide customer support.
To improve our website, products and services.
To send relevant marketing communications where you have agreed to receive them.
To meet our legal, accounting and regulatory obligations.
We will only use your information for purposes that are relevant to our relationship with you.
4. Our Legal Basis for Processing
Under data protection legislation, we must have a lawful basis for using your personal information.
Depending on the circumstances, we rely on the following:
Contractual necessity
Where we need your information to provide a quotation, fulfil an order or deliver the services you have requested.
Legitimate interests
Where we have a genuine business reason to use your information, such as responding to general enquiries, managing our business relationships, improving our services and maintaining business records, provided this does not override your rights and interests.
Legal obligation
Where we are required to retain or disclose information to comply with legal, accounting or tax requirements.
Consent
Where you have given permission for us to use your information for a specific purpose, such as receiving marketing emails or accepting non-essential website cookies.
You can withdraw your consent at any time.
5. Sharing Your Information
We do not sell, rent or trade your personal information to third parties.
However, we may share relevant information with trusted third-party service providers where necessary to operate our business and fulfil your order.
These may include:
Website hosting and website management providers.
Email and communication service providers.
Payment processing providers.
Printing and production partners.
Delivery and courier companies.
Accounting and bookkeeping services.
Website analytics and marketing platforms.
We only share the information necessary for these providers to carry out their services.
Where third parties process information on our behalf, we expect them to handle it securely and in accordance with applicable data protection requirements.
We may also disclose information where required by law or to protect our legal rights.
6. How Long We Keep Your Information
We only retain personal information for as long as necessary for the purposes for which it was collected.
In general:
Enquiries: We may retain enquiry correspondence for up to 24 months after our last communication.
Client and order information: We may retain relevant client and order records for up to 7 years to meet business, accounting and legal requirements.
Wedding guest information: Guest lists and delivery information are retained only for as long as necessary to fulfil the relevant order, after which they are securely deleted unless there is a legitimate reason to retain them.
Marketing information: We retain your details until you unsubscribe or withdraw your consent.
Website analytics: Retention periods depend on the analytics platform and its settings.
We may retain certain information for longer where required by law or where necessary to establish, exercise or defend legal claims.
7. Website Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies are small text files stored on your device.
They may be used to:
Ensure the website functions correctly.
Remember your preferences.
Understand website traffic and visitor behaviour.
Measure the effectiveness of marketing activity.
Some cookies are essential for the website to function. Others, such as analytics and advertising cookies, are non-essential and will only be used where you have provided the required consent.
You can manage your cookie preferences through our website's cookie settings. You can also control cookies through your browser settings.
Disabling certain cookies may affect how parts of the website function.
8. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to those who need it to carry out their work.
While we take appropriate precautions, no method of transmitting or storing information electronically is completely secure. We therefore cannot guarantee absolute security.
9. Your Data Protection Rights
Under applicable data protection legislation, you have a number of rights regarding your personal information.
These may include the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request that we delete your personal information in certain circumstances.
Restriction: Ask us to restrict how we use your information in certain circumstances.
Portability: Request a copy of certain information in a commonly used electronic format.
Object: Object to certain types of processing, including processing based on legitimate interests or direct marketing.
Withdraw consent: Withdraw your consent at any time where we rely on consent to process your information.
If you would like to exercise any of these rights, please contact us through our website.
We will respond to requests in accordance with applicable data protection legislation.
10. Third-Party Websites
Our website may contain links to other websites, including social media platforms, wedding venues and other external services.
If you follow these links, please be aware that those websites have their own privacy policies and terms of use.
We are not responsible for the privacy practices or content of external websites.
11. International Transfers
As we work with clients and suppliers across different countries, some of the service providers we use may process or store personal information outside the UK.
Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
Any updates will be published on this page, with the revised date shown at the top.
We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy, would like further information about how we use your personal data, or wish to exercise your data protection rights, please get in touch.
Keady Row
Website: www.keadyrow.com
Please use the contact form on our website to get in touch.
14. Making a Complaint
If you have concerns about how we handle your personal information, we would appreciate the opportunity to address them.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: ico.org.uk
Telephone: 0303 123 1113